Can I change the delivery address or the recipient name of my order?
You can submit your change request to us by clicking the “Rivabu Support” button in the “My Account” section. We will then share your request with the shipping companies.
Do you charge for delivery?
The standard shipping fee is 150 TL.
Shipping is free for products included in the "Free Shipping" campaign.
What should I pay attention to during delivery?
Always check your order in the presence of the delivery personnel.
If there is any damage to the package or the product, you can refuse to accept it and return the package with the courier.
Ask the delivery personnel to prepare a "Damage Report."
If you decide not to accept the delivery after signing the delivery receipt and checking the contents or quantities, you can generate a return code from the order screen using the "Generate Return Code" option.
Hand the product/package back to the courier along with the damage report and invoice to return it to Rivabu.
For electronics such as refrigerators, washing machines, or televisions that require installation by authorized service after delivery:
If the package is opened without authorized service, the product will no longer be eligible for return.
If an issue is detected during installation by the authorized service, you may return the product with a service report.
TIP:
Products that require technical service installation will include this information on the packaging.
Do you deliver on public holidays?
Shipping companies deliver to your home every day except Sundays
Is Buying On-Line Safe?
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How do I place an Order?
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How Can I Cancel Or Change My Order?
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Do I need an account to place an order?
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How Do I Track My Order?
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How Can I Return a Product?
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